Refund policy
Return & Refund Policy – Al Maaz Advanced Hair Fall Oil
At Al Maaz, we care about your hair and your trust. That’s why we’ve created a simple and transparent return policy for our Advanced Hair Fall Oil.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Eligibility for Returns
Due to the nature of our hair fall oil (personal care product):
- The item must be unused, unopened, and in its original packaging
- The seal must be intact
- You must provide proof of purchase (receipt or order number)
How to Start a Return
To initiate a return, contact us at:
📧 brand.almaaz@gmail.com
Once your request is approved:
- We will provide return instructions
⚠️ Important: Items sent without prior approval will not be accepted.
Damaged or Wrong Product
Please check your order upon delivery. If:
- The item is damaged
- You received the wrong product
Contact us immediately with pictures/videos, and we’ll resolve it quickly.
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
- Opened or used hair fall oil bottles
Exchanges
We currently do not offer direct exchanges.
If you want a different product, simply:
- Return the eligible item
- Place a new order
Refunds
Once we receive and inspect your return:
- If approved → refund will be processed within 7–10 business days
- Refund will be sent to your original payment method
If you haven’t received your refund after 15 business days, contact us at:
📧 brand.almaaz@gmail.com
Need Help?
For any questions, feel free to contact us anytime:
📧 brand.almaaz@gmail.com